Microsoft Dynamics 365 Customization and Configuration Courseware (55242CC)

This is a hands-on, three-day course that offers students a thorough understanding of how to set up, configure, customize, extend, and maintain Microsoft Dynamics 365 Customer Engagement (CRM) Apps and Model-driven Apps using the Power Apps Maker Portal and the Power Platform Admin Center.

The course dives into the details of configuring environments through the Power Platform Admin Center and maintaining security. It covers how to customize the Sales and Customer Service Apps and create custom Model-driven Apps using the Power Apps Maker Portal. The curriculum includes making model customizations to the Dataverse, and creating and maintaining workflows and Power Automate Flows.

Students will also learn to manage changes using solutions, which package and deploy customizations across multiple environments. By the end of this course, students will be equipped with the knowledge to design, create, customize, and support business solutions and apps built on Microsoft Dynamics 365 Customer Engagement (CRM) and the Power Platform.

This course is suited for information workers, IT professionals, and developers who already have a working knowledge of Microsoft Dynamics 365 and the Power Platform. The prerequisite for this course is '55250: Introduction to Microsoft Dynamics 365'.